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“We want to put your business on the Internet!”

Pre-Sales Questions


Q. Will you place ads on my site?

A. We will NOT place ads on your site.


Q. Do you allow sites to advertise for money, on their web site?

A. Yes, we allow sites to have commercial advertisements.


Q. What forms of payment do you accept?

A. VISA, MasterCard, American Express, Cash, Money Order, and PayPal


Q. Can I pay monthly?

A. Yes, you may pay monthly


Q. How long does it take to setup my account?

A. Your account will be setup automatically within 15 minutes of ordering.


Q. Are there any hidden costs, or setup fees?

A. No



DNS


Q. How long does it take to get my domain working?

A. It usually takes 24-48 hours for a domain to fully propagate.



E-mail


Q. Where do I go to check my emails using my browser?

A. yourdomain.com/webmail/



CGI/ASP/PHP/MySql/JSP


Q. How do I create databases and manage them?

A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.


Billing


Q. How do I make a payment?

A. All online payments are recurring. Your payment will automatically be deducted.


Q. How do I stop billing?

A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."


Sub-Domains


Q. READ THIS BEFORE SETTING UP A SUB-DOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the sub-domain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the sub-domain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.


Q. What is a sub-domain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.


Add-on Domains


Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.





 

 

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